Yes! All you need to do is email orders@reveriedrums.com with your full name, shipping address, phone number, and the list of items and we will email you an estimate for approval. Then we will send an online invoice that can be paid via CC or PayPal.

Here’s some info to be aware of with international orders:

• Reverie Drum Co./ Stack Ring Percussion has no knowledge of, and is not responsible for your country’s Customs requirements and fees. Please factor these into your purchasing decisions.

• If delivery attempts are made and the package is returned to us for whatever reason outside of a mistake on our part, we will have to charge for the shipment to be sent again.

There are no returns on international orders.

Because our products are custom-made, they are typically non-returnable. However, in some instances we may be able to assist you. Contact us with any questions, and for approval for a return.

Conditions for returns:

1) Item must be returned in the same condition it was sent to you, i.e. no damage.

2) Item must be packed in the same manner it was shipped to you, with plenty of padding to avoid damage in shipping.

3) Item must be insured for the full value.

Refunds will not be issued until the item has been received in our shop and inspected for damage.

Original shipping and handling fees will not be refunded. Any credit card fees will be subtracted from the refund, as well as a 15% restock fee in some cases. If the item has damage that requires repairs, and/or us having to resell it as ‘B’ stock, damage fees beyond the 15% restock fee may be incurred.

Return shipping is the responsibility of the customer.

We must be contacted about any concerns within 30 days of shipment for a possible return to be accepted.

For cancelled orders (prior to shipping), we will issue a refund minus any CC or Paypal transfer fees. Those are non-refundable.

Because Stack Ring accessories are made from recycled cymbals and steel, handling with care is essential. We make every effort to ensure the safety of the items, but they are not suitable for young children. Stack Ring Percussion and Reverie Drums are not responsible for how our products are used by purchasers.

For international orders, be advised that returns are very difficult and, in almost every case, we do not offer returns. If you have any questions or concerns, email us at orders@reveriedrums.com.

Many factors determine a cymbal’s durability, but with modified and especially thinner cymbals the chance of cracking is increased when care is not taken in how the drummer plays the cymbal(s). Therefore there are no returns and no warranties. If you’re modified cymbal cracks, reach out to us about a repair.

I don't offer any official "guarantees" with my original cymbals, but I will work to make things right if anything feels off on your end. If you decide that you want to send the cymbal back to us, the extra cost for the commission (above the cost of my batch cymbals, which ranges between $50-$250) and the shipping charge is non-refundable. You'd, also, be responsible for covering the shipping back to our shop. Reworks and tweaks after finalization and delivery will incur a modification fee (varies depending on the scope of the work, but it won’t exceed $150). If we decide to go the route of swapping for another cymbal, the original commission charge will not be refunded, and another commission charge will be required. 

Most modern cymbal manufacturers crank out hundreds if not thousands of a particular cymbal at a given time. Some also use large machines to press and hammer each cymbal blank the exact same way. This means that they can’t spend the time fine tuning a cymbal to ensure it sounds its best. Cymbals are incredibly complex instruments with more overtones than just about any other instrument known to man. Even if you hear a cymbal on a video and order the same model online, you’ll find that it will sound different. There may be frequencies that are unpleasant to the ear. It may be higher/lower pitched than you thought. It may be too mellow or too aggressive. This is why we offer custom cymbal mods. I have owned hundreds of cymbals in my time as a professional musician and have relentlessly pursued the “perfect cymbal”. While I’ve come to learn that the “perfect cymbal” doesn’t exist, I’ve also come to a deep understanding of just what an artform cymbal smithing really is. You can’t approach 2 cymbals the same way. Each one has a unique response to the lathe or the hammer, and knowing how to bring the best out of each one is not an easy task. It is, however, incredibly rewarding to craft the sound into something more musical, functional, and valuable. We tune and lathe the cymbals in-house, making sure they sound their best. This oftentimes means lowering or raising the fundamental pitch, removing weird overtones that dominate the cymbal, opening up the crash of cymbals that are too “pingy” or “thick” sounding, and modifying/repairing cymbals that may have cracks or damage. Let us know if you have that one cymbal that isn’t quite there, and we’ll make sure it becomes the one cymbal that never leaves your bag.

– Timothy Roberts

Yes! We gladly offer customizations on either Reverie Drums, Mod cymbals, Stack Ring Percussion accessories, and Timothy Roberts cymbal commissions. If you have a particular sound, specification, or crazy hair-brained idea we’d love to hear about it and see if we can make it a reality. Just drop us a line in the contact page or send an email directly to orders@reveriedrums.com.