What is the return policy? (Reverie Drums and Stack Ring Accessories)

Because our drums and accessories are custom-made, they are typically non-returnable. However, in some instances we may be able to assist you if something isn’t right. Contact us with any questions, and for approval for a return. You must receive approval before returning any item, or you may not receive a refund. Once you’ve received approval for a return, the following steps need to be followed:

1) Item must be returned in the same condition it was sent to you, i.e. no damage.
2) Item must be packed in the same manner it was shipped to you, with plenty of padding to avoid damage in shipping.
3) Item must be insured for the full value.

Refunds will not be issued until the item has been received in our shop and inspected for damage.
Original shipping and handling fees will not be refunded. Any credit card fees will be subtracted from the refund, as well as a 20% restock fee. If the item has damage that requires repairs, and/or us having to resell it as ‘B’ stock, damage fees beyond the 20% restock fee may be incurred.
Return shipping is the responsibility of the customer.
We must be contacted about any concerns within 30 days of shipment for a possible return to be accepted.

For Stack Ring accessories, we must be contacted within 2 weeks. Because they are made from recycled cymbals, handling with care is essential when enjoying Stack Ring accessories. We make every effort to ensure the safety of the items, but they are not suitable for young children. Stack Ring Percussion and Reverie Drums are not responsible for how our products are used by purchasers.

For all cancelled orders, and/or refunds, credit card/Paypal fees are non-refundable.

For international orders, be advised that we do not offer returns. If you have any questions or concerns, email us at support@reveriedrums.com

What is our warranty (cymbals and mods)?

Many factors determine a cymbal’s durability, but with modified and especially thinner cymbals the chance of cracking is increased when care is not taken in how the drummer plays the cymbal(s). Therefore there are no returns and no warranties. If you’re modified cymbal cracks, reach out to us about a repair.

Does Reverie ship internationally?

Yes! We now support international orders directly through our website. Here’s some info to be aware of with international orders:

• Reverie has no knowledge of, and is not responsible for your country’s Customs requirements and fees. Import duties, taxes and fees are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please factor these into your purchasing decisions.

• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges

• If delivery attempts are made and the package is returned to us for whatever reason outside of a mistake on our part, we will have to charge for the shipment to be sent again.

• All orders will be shipping UPS International (If you would like it shipped via the postal service, please let us know in the notes section of your order)

• There are no returns on international orders.

Does Reverie offer customizations?

Yes! We gladly offer customizations on either Reverie Drums, Mod Cymbals, Stack Ring Percussion accessories, and Timothy Roberts cymbal commissions. If you have a particular sound, specification, or crazy hair-brained idea we’d love to hear about it and see if we can make it a reality. Just drop us a line in the contact page or send an email directly to support@reveriedrums.com.